Christian Credit Counseling - Counselors - Debt Consolidation

March 10, 2010

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Client Satisfaction Survey

Thank you for taking the time to complete this survey. Your responses are most appreciated, and will help us improve our services. Christian Credit Counselors is committed to providing quality customer service, and we need your participation to help us meet the current and future needs of our valued clients. Please use the self addressed stamped envelope to return the completed survey.

How did you hear about CCC?
Was your Counselor responsive to your questions and concerns?	Yes No
Did your counselor provide you an overview and full explanationof CCC’s services and fees?	Yes No
Did your counselor demonstrate a courteous and understanding attitude?	Yes No
Were you given a realistic action plan, to meet your goals and objectives?	Yes No
Do you feel you were given adequate information about budgeting and money management?	Yes No
Does CCC’s customer service department respond to you in a timely manner?	Yes No
Have any issues been resolved to your satisfaction?	Yes No
Are the Representatives responsive to your questions and concerns?	Yes No
Have the Representatives been considerate, courteous and supportive?	Yes No
Overall, how would you rate CCC’s customer service?
Were you given information on how the debt management plan would affect your credit?	Yes No
Are the methods of payment convenient for you?	Yes No
When you call during business hours, were you able to talk directly with someone?	Yes No
Would you or have you referred someone to CCC?	Yes No
Was the information on the website helpful?	Yes No
Was CCC’s response to your application timely?	Yes No
Have you watched the videos or read the articles available on the website?	Yes No
What additional services could CCC offer that would benefit you?
Do you have any problems with the services provided by CCC? (If yes please explain)
Overall, how would you rate CCC?
Other comments
Name (Optional)
Client Number (Optional)